Privacy Policy

Azjer Removals

Welcome to the privacy policy of Kel Azjer Ltd, where we are dedicated to safeguarding and respecting your privacy. This policy pertains specifically to the website azjerremovals.com, and we operate under company number SC767172 as registered in the UK.

Introduction

This notice outlines Azjer Removals’ policy regarding the collection, processing, and protection of personal information. Azjer Removals is committed to preserving the confidentiality of the data provided and ensuring compliance with UK law and the EU General Data Protection Regulation (GDPR).

Information Collection

We collect personal information through various channels, including:

  1. Information provided by you during service inquiries, phone calls, website usage, emails, and in-person visits.
  2. Live chat services provided by Tawk, with their privacy policy available here.
  3. Customer feedback through Google and Trustpilot, with privacy policies accessible here and here..
  4. Contact details for future marketing or promotions.

Additionally, information may be obtained from third parties such as comparison websites, social networks, and agents acting on our behalf.

Information Held

We store the following information, which may include:

  1. Name
  2. Postal address
  3. Contact numbers (landline and mobile)
  4. Email address
  5. Information required for service provision
  6. Details of inquiries, claims, or complaints
  7. Documentation related to services provided

Use of Personal Information

We use your personal information for various purposes, including:

  1. Preparation for quotations
  2. Fulfillment of contractual obligations
  3. Instructing third parties or subcontractors
  4. Accounting, audit, and billing
  5. Collecting payments
  6. Analyzing website usage
  7. Monitoring and improving service quality
  8. Compliance with legal obligations
  9. Marketing activities

Marketing and Opt-Out

Your personal information may be used for marketing purposes, and you have the option to opt out by emailing your move manager.

Sharing of Personal Information

We may share your information with:

  1. Agents, suppliers, or subcontractors assisting in service provision
  2. Organizations that introduce or are introduced by Azjer Removals
  3. Organizations you specifically authorize to receive your information

Confidentiality

Azjer Removals acknowledges that any confidential information obtained from or relating to the client remains the client’s property. Both parties commit to using confidential information for the intended services only and preventing its disclosure to third parties without prior written consent.

Security Measures

Azjer Removals is dedicated to ensuring the security of your information, employing various tools and secure practices internally and with third-party service providers.

Cookies

The website uses cookies for tracking and live chat purposes. Users can manage cookie preferences through their web browser settings.

Service Management

Operational support will be provided to ensure smooth communication, progress reporting, and issue resolution.

Profiling

Customer data may be used for website performance analysis and statistical research, ensuring it cannot re-identify individuals.

Encryption of Data

SSL certificates are used to encrypt data during transmission between users and Azjer Removals, providing a secure connection.

Contact Information

If you have any questions or concerns about this privacy policy, please contact Azjer Removals.

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